Q: Where can I redeem my vouchers?
A: If you’ve been keeping your vouchers for a special occasion, simply Navigate to the “My Offers” tab and you will be able to redeem your voucher there.
Q: How do I find my promotions?
A: You will be able to view and interact with any promotions applicable to your account by clicking on the “My Offers’’ tab located on the website’s header.
Q: How do I redeem my promotions?
A: You can redeem any promotions applicable to your account by clicking on the “My Offers” tab located on the website’s header. Once you’re on the promotions page, simply click on the promotion you would like to redeem and follow the easy steps.
Q: Is the winning’s bonus still available?
A: Any winning bonuses you had have now been converted to play credits.
Q: What process has taken the place of the shopping cart?
A: We have removed the shopping cart in order to simplify the purchasing process. This means that you will now need to first make a deposit before selecting your numbers as there is no checkout process available.
Q: Why am I required to re-enter my card information?
A: For your own security, please re-enter your card details upon your first purchase made on the new look site.
Q: How do I claim my winnings?
A: The ability to withdraw is found in the “My Account” tab located on the header of the website – the top right corner of your screen if you’re browsing using a laptop or PC.
For mobile devices, you can find the option to withdraw on the Main Menu. The Main Menu is located on the top left corner of your screen and is indicated by three horizontal lines (≡).
To view past or pending withdrawals, go to “Transaction History” which is also nestled under the “My Accounts” tab.
Q: What has changed about LottoPoints?
A: Any redeemable Lottopoints that were in your account will be converted into play credits in the next few days.
Q: Where are the instant games and scratchcards?
A: The Gamevy instant win games and scratchcards including European Roulette, Super Shamrock, and Horseshoe, will be live on the website shortly (within the next 2-4 weeks at most). We have a wide selection of other excellent slot and live casino games – please feel free to play these in the meantime.
Q: Where are my unused scratchcards?
A: Don’t worry, your unused scratchcards are still available! We are simply in the process of moving all scratchcard games to our new website. Once there, your unused scratchcards will be available to play with shortly (within the next 2-4 weeks at most).