Frequently asked questions (FAQ)
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I'm being asked for additional verification when I use my credit or debit card
Is payment guaranteed?
What is a voucher and how can I use it?
When will the winners be paid?
What are the PlayUKinternet Terms & Conditions?
How can I pay for my order?
Are there any agency fees or commission charges deducted from my winnings?
How do lottery winnings work?
Why has my account been suspended?
How do I play if I do not have a Credit Card?
How do I play on your site?
Why are your jackpots sometimes bigger than the official lottery?
How many rollovers can take place?
How does Instant Win and Scratchcard winnings work?
Where can I find Scratchcards that I haven't played yet?
What is Keno?
Where can I see my played entries for Keno?
What happens with my Keno winnings?
El Gordo FAQ
El Gordo Navidad Raffle FAQ
El Nino Raffle FAQ
France Loto FAQ
German Lotto 6aus49 FAQ
Mega Millions FAQ
Mega Millions Max FAQ
Mega Sena FAQ
Oz Lotto FAQ
Oz Powerball FAQ
Powerball (USA) FAQ
Powerball Plus FAQ
SuperEna Max FAQ
UK Lottery FAQ
What is LottoPoints?
What is LottaRewards?
Where Are Your Offices Located?
Have I received a fraudulent SMS, mailing or email?
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